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October 10, 2019

Our New website is

I am a bilingual physician with expertise as a healthcare mediator and patient safety consultant, working with healthcare leaders, clinicians, patients, and families.

I have a passion for facilitating transformation in healthcare organizations using complexity science and system safety methods and principles as effective problem-solving approaches.

Ways that I can work with you and your organization….

6th Symposium on Resilience Engineering

December 12, 2014

The world-wide interest in building and managing resilience continues to accelerate. The Resilience Engineering Association was one of the first forums for sharing results on how resilience is built,
and sometimes lost, and for exploring new techniques to grow and sustain sources of resilience.
Producing and sustaining resilience requires coordination and synchronization across multiple roles, organizations, and levels, but fragmentation across organizational boundaries can hold back advances.

The 6th International Symposium on Resilience Engineering seeks to accelerate the progress to build resilience across all industrial sectors.

More info at


Giving back the pen

February 19, 2013

An article by Rob Robson and Elaine Pelletier that describes the steps that led to the development of a process to identify those cases in which it would be appropriate not only to offer an apology of responsibility but also to initiate discussions around the questions of restitution and compensation. Articles

New article review

February 5, 2013

In our What’s new section, read Ryan Sidorchuk’s review of a BMJ article, “A systematic review of evidence on the links between patient experience and clinical safety and effectiveness”.

Upcoming SPHERE Workshops

December 17, 2012

We are planning four new SPHERE workshops for 2013:

  • February 28-March 1, 2013 —The Ottawa Hospital, Ottawa;
  • March 18-19, 2013 — York University, Toronto;
  • May 23-24, 2013 — York University, Toronto;
  • November 28-29, 2013 — York University, Toronto.

For information about any of these workshops, contact

Functional Resonance Analysis Method (FRAM) Workshop

November 16, 2012

This will be the seventh in a series of workshops and seminars that explores the application of this systemic nonlinear approach to analyzing events and assessing risks in complex adaptive system.

The workshop will take place at the Technical University of Munich, September 11-13, 2013 and has been expanded to three days to allow for the presentation of outcomes from a multi-year collaboration (DFS, Avinor, Skyguide, and Eurocontrol) on the use of FRAM.

Resilience Engineering in Healthcare “Ideas to Innovation” conference, Washington DC, June 13-14, 2013

October 20, 2012

Resilience Engineering in Healthcare “ideas to innovation” conference to be held in Washington DC on June 13-14, 2013 at the National Academies of Sciences, hosted by the University-Industry Demonstration Partnership and our Human Factors group at MedStar Health.  It will be a workshop format, and the goal is to stimulate innovative ideas (ways to apply resilience engineering concepts to healthcare), and to stimulate collaborations between academia, industry, and government. 

Email Terry Fairbanks’ assistant to get on the mailing list.

Human Factors in Patient Safety Workshop

August 9, 2012

HSSA is developing a new two-day intensive workshop on the application of HF to PS initiatives and processes. The first session will be presented early in 2013. Titled Practical Tools for Creating Patient Safety, the workshop is based on Sidney Dekker’s book Patient Safety: A Human Factors Approach. (more…)

Second SPHERE Workshop

August 9, 2012

The second SPHERE workshop will take place at York University in Toronto, November 15-16, 2012.
For more information contact Rob Robson at

Resilience in Health Care

July 28, 2012

The first International Symposium on Resilience in Health Care [see announcement] brought together more than 35 representatives from ten countries and four continents. The presentations were varied and are available for review on the website Several of the key presentations will be brought together as a book, Resilience in Health Care, to be published in 2013 by Ashgate. Discussions are underway to plan a second symposium in 2013.

If you are interested in learning more about the activities of the Resilient Health Care Net please contact Rob Robson at or Erik Hollnagel at

First International Symposium on Resilience in Health Care

May 29, 2012

The first symposium to explore resilience in healthcare systems will take place in Denmark on June 4-5, 2012. The meeting is sponsored by the Resilient Health Care Net, a grouping of more than 50 practitioners and academics from more than a dozen countries and four continents. For more information about the symposium please visit

Inaugural SPHERE Workshop

May 26, 2012

On May 24-25, 2012, the first SPHERE Workshop took place at York University in Toronto, attended by a range of quality, safety and risk management representatives from Ontario. There was lively interaction and dialogue among the participants who represented diverse sectors including specialized ICUs, cardiac function clinics, community hospitals and a community access centre dealing with home care patients.

Resilience Learning Lab, Vancouver, B.C.

May 11, 2012

On May 7-10, 2012, Learning Lab co-sponsored by WorkSafe B.C. and the University of British Columbia School of Population and Public Health was attended by more than 60 representatives from a dozen different sectors of Canada, the U.S.A., the U.K., and Australia. The speakers included Erik Hollnagel and Richard Cook with special Skype visits by Sidney Dekker. True dialogue emerged and cross-fertilization between sectors and industries was evident.

For more information contact: Karen Cardiff (